Warranty Policy
The tumbler press machines comes with a 1-year warranty from the date of sale against hardware failure under normal use. Consumable items (such as but not limited to heating cup pads) are guaranteed for three months from the date of purchase.
If for any reason, your product is defective or malfunctioning, please contact us directly ([email protected]) and we will handle it accordingly according to the specific situation. In most cases, if there is a problem with a part on the item, we will replace it with a new original part and ship it to you free of charge. You must provide photos of the damaged part before a replacement part will be sent to you.
In some disputed cases, customers are required to return defective parts to us for inspection. The buyer is responsible for properly packaging the product and prepaying shipping charges to ship the product to our location. If it is indeed a product quality problem after our inspection, we will bear the freight and send you new accessories for free. If the function is normal, we will not be responsible for the warranty.
Damage due to shipping, please see our Return and Refund Policy.
The warranty is voided if
The product(s) is damaged due to natural causes.
The product(s) is damaged due to an accident.
The product(s) is vandalized or stolen.
The product(s) does not get proper or periodic maintenance.
The product(s) is used in a manner which it was not intended for.
The product(s) is modified.
The product(s) is taken out of the country and/or used with a foreign (non-US) power system.
Contact us
Should you have any questions or concerns about our warranty policy, please contact us, or use our live chat tool.